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Frequently Asked Questions (FAQ)
What shipping methods are available?
We offer standard and express shipping options through reliable carriers. Shipping times and costs depend on your location and the chosen shipping method.
Do you have a return policy?
Yes! If you’re not satisfied with your purchase, you can return it within [X] days of delivery. Items must be in their original condition. Please check our Return Policy for more details.
Does free shipping include returns?
No, free shipping applies only to the initial delivery. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
What is your discount code policy?
We occasionally offer discount codes for special promotions. Discount codes must be entered at checkout and cannot be applied after an order is placed. Some exclusions may apply.
Do you offer international shipping?
At the moment, we [do/do not] ship internationally. If we do, shipping rates and delivery times vary based on the destination. Check our Shipping Policy for more details.
What should I do if my package is damaged or lost?
If your package arrives damaged, contact us immediately with photos of the item and packaging. For lost shipments, please check with the carrier first, then reach out to us so we can assist you in resolving the issue.
Do you buy old consoles?
Currently, we do not purchase old consoles. However, if we introduce this service in the future, we will announce it on our website and social media channels.